In today’s dynamic business world, organizations are increasingly turning to IT outsourcing to focus on their core competencies and achieve greater operational efficiency. As part of this trend, the role of the IT Outsourcing Manager is becoming crucial to the success of outsourcing projects. In this article, we will look at one case study of how this role is applied in practice.

Case study: The role of the IT Outsourcing Manager at our client’s company

Company Description: This is a medium-sized company operating in the technology sector. It specializes in providing advanced IT solutions to clients in a variety of industries. In order to effectively manage its resources and focus on innovation, the client has decided to outsource certain IT functions.

The role of IT Outsourcing Manager: As part of the outsourcing strategy, an IT Outsourcing Manager was hired to oversee and manage the outsourcing process and collaboration with external suppliers. The main tasks of this manager included:

  1. Selection of Suppliers:
    The IT Outsourcing Manager was responsible for identifying and selecting suitable IT service providers. He had to carry out a market analysis, assess the competences of potential partners and check their references.
  1. Contract negotiations:
    Once suppliers were selected, the manager had to negotiate the terms of the outsourcing contract. This included setting the scope of services, costs, delivery dates and quality levels.
  1. Monitoring Performance:
    During the contract, the manager was responsible for monitoring the supplier’s performance. This was to ensure that the supplier was meeting the terms and conditions and delivering the services as expected.
  1. Troubleshooting:
    If problems or non-conformities arose, the IT Outsourcing manager was responsible for resolving them. This required both technical and communication skills.
  1. Relationship Management:
    Creating and maintaining positive relationships with suppliers was key. The manager had to act as a mediator between the company and the suppliers, resolving possible conflicts and ensuring effective collaboration.
  1. Performance Evaluation:
    The IT Outsourcing Manager was responsible for evaluating the effectiveness of the outsourcing process. This included an analysis of costs, the quality of the services delivered and the overall impact on the business.


The role of the IT Outsourcing Manager plays a key role in ensuring the success of outsourcing projects. The complex process of selecting suppliers, negotiating contracts, monitoring performance and managing relationships requires a wide range of skills, including both technical and interpersonal skills. In the case of this company, this role has enabled the successful use of IT outsourcing to improve operational efficiency and focus on key business initiatives.

Wojciech Kłoniecki
Wojciech KłonieckiKey Account Manager